How to deal with sensitive, difficult and unpleasant situations
Editeur: Marshall Cavendish Editions
Why is it that effective action is so often difficult to take?
How do you make it work when you do take it?
Human nature tends to make action difficult - or make it more likely to be delayed or be done half-heartedly (with subsequent negative impact on results). There are so many unpleasant issues to be faced, firing people or dealing with poor or unacceptable behaviour and performance; tackling sensitive issues such as bulling and discrimination; awkward or embarrassing situations like aspects of networking or prospecting.
Too often, people in business find themselves in this 'discomfort zone'. This book faces these difficulties head-on and offers a wealth of excellent advice about reducing the discomfort. taking the right action and increasing the result.
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