How to deal with sensitive, difficult and unpleasant situations

Auteur: Forsyth, Patrick
Editeur: Marshall Cavendish Editions
Publication: 2012
Edition n°:
ISBN: 978-981-438236-6
e-ISBN:
 
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Why is it that effective action is so often difficult to take? 
How do you make it work when you do take it?

Human nature tends to make action difficult - or make it more likely to be delayed or be done half-heartedly (with subsequent negative impact on results). There are so many unpleasant issues to be faced, firing people or dealing with poor or unacceptable behaviour and performance; tackling sensitive issues such as bulling and discrimination; awkward or embarrassing situations like aspects of networking or prospecting.

Too often, people in business find themselves in this 'discomfort zone'. This book faces these difficulties head-on and offers a wealth of excellent advice about reducing the discomfort. taking the right action and increasing the result. 

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