What You Need to Know to Get Results

Auteur: Berman, Paula K.
Editeur: Amacom
Publication: 2014
Edition n°:
ISBN: 978-0-81443401-7
e-ISBN:
 
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Companies--especially more complex organizations--require standard, documented processes and procedures to achieve high levels of quality and productivity. Too few, and inefficiency ensues; too many, and creativity is stifled.

Yet it can be difficult to find training on process improvement--and the range of complicated tools available could make even the most experienced professional's head spin. Successful Business Process Management fills the gap, providing a succinct, accessible overview of the field. Step-by-step instructions explain how to:

? Overcome resistance and apathy to standard procedures

? Take a systematic rather than ad hoc approach to process management

? Design key processes and capture them in documented procedures

? Revise existing processes when feasible

? Roll out the changes so people know what to do

? Embed them in the organization for reliable outcomes

Process management serves as a structural framework for streamlining activities and creating smooth workflows. Get it right--neither overly rigid nor under developed--and an outflow of continuous improvements will drive long-term success.

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