What You Need to Know to Get Results
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Companies--especially more complex organizations--require standard, documented processes and procedures to achieve high levels of quality and productivity. Too few, and inefficiency ensues; too many, and creativity is stifled.
Yet it can be difficult to find training on process improvement--and the range of complicated tools available could make even the most experienced professional's head spin. Successful Business Process Management fills the gap, providing a succinct, accessible overview of the field. Step-by-step instructions explain how to:
? Overcome resistance and apathy to standard procedures
? Take a systematic rather than ad hoc approach to process management
? Design key processes and capture them in documented procedures
? Revise existing processes when feasible
? Roll out the changes so people know what to do
? Embed them in the organization for reliable outcomes
Process management serves as a structural framework for streamlining activities and creating smooth workflows. Get it right--neither overly rigid nor under developed--and an outflow of continuous improvements will drive long-term success.
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